Making An Accessible Coffee Machine
ABOUT
Clover Vertica is Starbucks’ Core 77 award winning proprietary single cup coffee brewer that grinds and brews a single cup of coffee in less than 30 seconds. It allows for expanded coffee variety throughout the day, reduces coffee waste, and reduces complexity for partners by eliminating batch brewing.
OBJECTIVE
Make Clover Vertica the most inclusive coffee machine for people with disabilities.
APPROACH
Leverage human-centered design approach to define needs of people with limited, vision, limited hearing, limited cognition, and limited physical capabilities, ideate and prototype solutions, and test and validate solutions with users. I created guiding principles worked with the core team to integrate accessibility features that would make this equipment more intuitive and usable for all.
RESULTS
Impacted 6 accessibility design features in the Clover Vertica, making the system more usable for partners. Influenced cross-functional team to prioritize accessibility features in development process.
MY ROLE
Product Designer with Inclusive Design Focus
COLLABORATION
Industrial Design, Engineering, PM
DATES
July 2019 - Dec 2019